Front Office Operations Manager

3 weeks ago


Hull, Kingston upon Hull, United Kingdom Aimbridge Hospitality Full time

About Aimbridge Hospitality EMEA

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG as well as small independent hotels and everything in between.

What We Offer

As part of the Aimbridge family, you will have access to a suite of benefits that include:

  • Hotel discounts portfolio-wide – Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks – Allowing you to take time off for key life events.
  • Volunteer days – Up to two days per year to support a charity of your choice
  • Staff meals on duty

A Day in the Life

As a Reception Manager, you will lead the Front Office operation, ensuring the delivery of an exceptional guest experience and handling customer enquiries and requests for bookings promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team, ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

Based in the Mercure Hull Grange Park Hotel, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.

What We Need from You

To be successful in this role, the ideal candidate will possess hotel reception experience for a minimum of two years, ideally within a management scope.



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