Lead Delivery Manager

6 days ago

Exeter, Devon, United Kingdom Made Tech Full time
About the Role

We are seeking a highly skilled and experienced Project Delivery Director to join our team at Made Tech. As a key member of our delivery management organization, you will be responsible for ensuring the successful delivery of projects, managing commercial activities, and contributing to the growth of our impact.

Key Responsibilities
  • Project Delivery Assurance
    • Accountable for ensuring delivery success, including scope, budget, and quality
    • Report to Heads of Delivery on a weekly basis the status of quality and risk
    • Manage team resourcing to balance successful client delivery, team happiness, and Made Tech commercial objectives
    • Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
    • Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)
  • Hiring and Careers
    • Support hiring activities including interviewing and outreach
    • Management of Senior Delivery Managers including performance, progression, and satisfaction
    • Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.
  • Growing Made Tech's Impact
    • Support bids, using your knowledge and experience to review and contribute to bids
    • Ensure your clients are motivated to bring repeat business and recommend our services to others
    • Identify opportunities for Made Tech to deliver value for the client beyond the current project
    • Build relationships with stakeholders within your project, and engage with other experts in the organization for example at the client Community of Practice
    • Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network, and attending events
  • Community and Thought Leadership
    • Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
    • Contribute to a set of centralized resources and templates for potential reuse
    • Contribute to developing a thriving community of practice and shared identity
Requirements
  • Articulate project commercial fundamentals (Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown)
  • Display accountability for managing commercial activities within deliveries
  • Be able to demonstrate that the team is on track to meet the deliverables defined in the SOW
  • Be able to recall and describe key Made Tech case studies, including where you were not directly involved in the project
  • Demonstrate prioritization, and consistent delivery of multiple goals simultaneously
  • Demonstrate fast remediation of performance issues, including highlighting issues to the Head of Delivery and requesting support where necessary
  • Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions
  • Maintain compliance with all expectations of line management at Made Tech
  • Demonstrate providing regular feedback for team members
  • Demonstrate planning of and implementation of risk management activities including identification, assessment, mitigation, assessment, and reporting to key stakeholders
  • Demonstrate activities to ensure that delivery teams have appropriate practices in place to define and meet required quality levels
  • Articulate approach to managing budget and burndown within the project, being able to show how this is being managed
  • Articulate the benefits and use cases of a wide variety of delivery approaches, methods, and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, XP, and Design Sprints
  • Describe the fundamentals of best practices in other capabilities, including Security, DevOps, User-Centered Design, and Data Ethics
  • Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual, and the Roles and Responsibilities of all of the DDAT roles that make up a Service Team
  • Be able to describe and advocate for the Made Tech propositions
  • Demonstrate advocacy of best practice delivery with teams and clients
  • Demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback
  • Demonstrate with feedback from seniors, peers, juniors, and client stakeholders
  • Demonstrate positive response to feedback with course correction
What We Offer
  • 30 days Holiday - we offer 30 days of paid annual leave
  • Flexible Working Hours - we are flexible with what hours you work
  • Flexible Parental Leave - we offer flexible parental leave options
  • Remote Working - we offer part-time remote working for all our staff
  • Paid Counselling - we offer paid counselling as well as financial and legal advice
Eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Application Process

If your application is successful, a member of the talent team will invite you to a short virtual screening. This is just to cover the basic formalities, learn more about your skills, and introduce you to our mission. If by then we decide to progress, we will invite you to a 1st stage virtual interview, where we will assess your skills and experience in more detail. If successful, this will then be followed by a 2nd stage interview, more scenario-based. Then that completes the application process with Made Tech. A decision will then be made. We will be sure to keep you posted every step of the way.

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