Experienced Nurse for Medical Assistance Role

3 weeks ago


Redhill, Surrey, United Kingdom AXA Partners Full time

Job Summary

We are looking for a skilled and compassionate Registered Nurse to join our dynamic Medical Assistance Team. The successful candidate will provide top-notch medical assistance to our customers worldwide.

Key Responsibilities

  • Provide timely and accurate information to customers over the phone based on professional expertise and training.
  • Exceed customer expectations for each case and ensure their needs are met.
  • Regularly monitor individual cases to maintain focused and effective service.
  • Collaborate with healthcare professionals and organizations to deliver prompt and accurate service.
  • Utilise necessary IT software systems and stay updated on medical information.
  • Communicate effectively with medical professionals globally when required.
  • Provide high-quality training to medical assistance personnel and maintain medical equipment as needed.
  • Exercise cost control within insurance policies and escalate issues when necessary.
  • Anticipate, approve, and monitor estimated costs for clients, updating them regularly.
  • Maintain relevant professional qualifications and accreditations.

Working Hours

The Medical Assistance Team operates 24/7, providing support from our office environment with the option for hybrid working. You will work 22.5 hours per week spread across 3 days, with 7.5-hour shifts scheduled between 07:30 and 20:00 over Monday to Sunday, including bank holidays.

Salary and Benefits

We offer a pro-rata salary of £24,570 per annum (based on the full-time salary of £38,220) for 22.5 hours per week. You will also receive an extensive 12-week training programme and be assigned a dedicated "Training Buddy".

Requirements and Qualifications

  • Registered Nurse with a minimum of 5 years post-registration experience, including at least 2 years in acute areas such as ITU/A&E/CCU or equivalent.
  • Evidence of current registration and revalidation with NMC and membership of the Royal College of Nursing. Experience in repatriation work is desirable.
  • Sufficient medical knowledge, travel insurance knowledge, and worldwide repatriation knowledge to make decisions according to set protocols on behalf of the duty MO.
  • Excellent customer service and communication skills, with the ability to handle language and cultural barriers.
  • Willingness to take initiative to solve problems and know when to refer to a doctor or operations team leader.
  • Super-organised with the ability to work under pressure and meet customer deadlines.
  • Extensive worldwide personal travel experience is desirable.
  • Additional language skills would be advantageous but not essential.

Essential Requirements for Repatriation Work

  • Ability to work alone and unsupervised, making instant decisions to ensure patient safety, including improvisation when necessary.
  • Ensuring up-to-date ILS / ALS / PALS training every year and bi-annual health and safety training.
  • Knowing when to communicate with the UK office base if there are issues beyond your control during repatriation work.
  • Maintaining sufficient clinical knowledge to handle medical situations within the scope of your Duty of Care responsibility.
  • Membership of the IFNA (In-Flight Nurses Association).

Application Process

  • Pre-screening – quick telephone call with a member of the recruitment team to discuss key details of the role, answer top-line queries, and complete a background screening questionnaire.
  • First stage interview – a short virtual interview with the Head of UK Medical Services conducted via Microsoft Teams.
  • Assessment Centre – 4-hour assessment centre held onsite in the Redhill office that includes a building tour, skills test, and a final stage interview.

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