Experienced Nurse for Medical Assistance Role
3 weeks ago
Job Summary
We are looking for a skilled and compassionate Registered Nurse to join our dynamic Medical Assistance Team. The successful candidate will provide top-notch medical assistance to our customers worldwide.
Key Responsibilities
- Provide timely and accurate information to customers over the phone based on professional expertise and training.
- Exceed customer expectations for each case and ensure their needs are met.
- Regularly monitor individual cases to maintain focused and effective service.
- Collaborate with healthcare professionals and organizations to deliver prompt and accurate service.
- Utilise necessary IT software systems and stay updated on medical information.
- Communicate effectively with medical professionals globally when required.
- Provide high-quality training to medical assistance personnel and maintain medical equipment as needed.
- Exercise cost control within insurance policies and escalate issues when necessary.
- Anticipate, approve, and monitor estimated costs for clients, updating them regularly.
- Maintain relevant professional qualifications and accreditations.
Working Hours
The Medical Assistance Team operates 24/7, providing support from our office environment with the option for hybrid working. You will work 22.5 hours per week spread across 3 days, with 7.5-hour shifts scheduled between 07:30 and 20:00 over Monday to Sunday, including bank holidays.
Salary and Benefits
We offer a pro-rata salary of £24,570 per annum (based on the full-time salary of £38,220) for 22.5 hours per week. You will also receive an extensive 12-week training programme and be assigned a dedicated "Training Buddy".
Requirements and Qualifications
- Registered Nurse with a minimum of 5 years post-registration experience, including at least 2 years in acute areas such as ITU/A&E/CCU or equivalent.
- Evidence of current registration and revalidation with NMC and membership of the Royal College of Nursing. Experience in repatriation work is desirable.
- Sufficient medical knowledge, travel insurance knowledge, and worldwide repatriation knowledge to make decisions according to set protocols on behalf of the duty MO.
- Excellent customer service and communication skills, with the ability to handle language and cultural barriers.
- Willingness to take initiative to solve problems and know when to refer to a doctor or operations team leader.
- Super-organised with the ability to work under pressure and meet customer deadlines.
- Extensive worldwide personal travel experience is desirable.
- Additional language skills would be advantageous but not essential.
Essential Requirements for Repatriation Work
- Ability to work alone and unsupervised, making instant decisions to ensure patient safety, including improvisation when necessary.
- Ensuring up-to-date ILS / ALS / PALS training every year and bi-annual health and safety training.
- Knowing when to communicate with the UK office base if there are issues beyond your control during repatriation work.
- Maintaining sufficient clinical knowledge to handle medical situations within the scope of your Duty of Care responsibility.
- Membership of the IFNA (In-Flight Nurses Association).
Application Process
- Pre-screening – quick telephone call with a member of the recruitment team to discuss key details of the role, answer top-line queries, and complete a background screening questionnaire.
- First stage interview – a short virtual interview with the Head of UK Medical Services conducted via Microsoft Teams.
- Assessment Centre – 4-hour assessment centre held onsite in the Redhill office that includes a building tour, skills test, and a final stage interview.
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