International Emergency Medical Nurse
3 weeks ago
International Emergency Medical Nurse Role Overview
We are seeking a highly skilled and experienced International Emergency Medical Nurse to join our dynamic team at AXA Partners. As a Medical Assistance Specialist, you will play a critical role in providing first-class medical assistance to our customers worldwide.
Key Responsibilities:
- Provide timely and suitable information over the phone to customers based on professional expertise and training.
- Ensure customer expectations are met and exceeded for each case.
- Monitor individual cases regularly to maintain focused and effective service.
- Collaborate with healthcare professionals and organisations to deliver prompt and correct service.
- Utilise necessary IT software systems and stay updated on medical information.
- Communicate effectively with medical professionals globally when required.
- Deliver high-quality training to medical assistance personnel and maintain medical equipment as needed.
- Exercise cost control within insurance policies and escalate issues when necessary.
- Anticipate, approve, and monitor estimated costs for clients, updating them regularly.
- Maintain relevant professional qualifications and accreditations.
Working Hours:
Our Medical Assistance Team is available 24/7, providing support from our office environment with the option for hybrid working. You will work hours per week spread across 3 days, with shifts scheduled between 07:30 and 20:00 over Monday to Sunday, including bank holidays.
Salary:
We are offering the pro-rata salary of £24,570 per annum (based on the full-time salary of £38,220) for hours per week.
Training:
You will receive an extensive 12-week training programme and will be assigned a dedicated 'Training Buddy.' The training will take place on a full-time basis from 9:00 to 17:00, Monday to Friday, for the first 6 weeks.
Your Profile:
- Registered Nurse with a minimum of 5 years post-registration experience, including at least 2 years in acute areas such as ITU/A&E/CCU or equivalent.
- Evidence of current registration and revalidation with NMC and membership of the Royal College of Nursing. Experience in repatriation work is desirable.
- Sufficient medical knowledge, travel insurance knowledge, and worldwide repatriation knowledge to make decisions according to set protocols on behalf of the duty MO.
- Excellent customer service and communication skills, with the ability to handle language and cultural barriers.
- Willingness to take initiative to solve problems and know when to refer to a doctor or operations team leader.
- Super-organised with the ability to work under pressure and to meet customer deadlines.
- Extensive worldwide personal travel experience is desirable.
- Additional language skills would be advantageous but are not essential.
Essential requirements for repatriation work:
- Ability to work alone and unsupervised, making instant decisions to always ensure patient safety, including improvisation when necessary.
- Ensuring up-to-date ILS / ALS / PALS training every year and bi-annual health and safety training.
- Knowing when to communicate with the UK office base if there are issues beyond your control during repatriation work.
- Maintaining sufficient clinical knowledge to handle medical situations within the scope of your Duty of Care responsibility.
- Membership of the IFNA (In-Flight Nurses Association).
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