International Emergency Medical Nurse

3 weeks ago


Redhill, Surrey, United Kingdom AXA Group Full time

International Emergency Medical Nurse Role Overview

We are seeking a highly skilled and experienced International Emergency Medical Nurse to join our dynamic team at AXA Partners. As a Medical Assistance Specialist, you will play a critical role in providing first-class medical assistance to our customers worldwide.

Key Responsibilities:

  • Provide timely and suitable information over the phone to customers based on professional expertise and training.
  • Ensure customer expectations are met and exceeded for each case.
  • Monitor individual cases regularly to maintain focused and effective service.
  • Collaborate with healthcare professionals and organisations to deliver prompt and correct service.
  • Utilise necessary IT software systems and stay updated on medical information.
  • Communicate effectively with medical professionals globally when required.
  • Deliver high-quality training to medical assistance personnel and maintain medical equipment as needed.
  • Exercise cost control within insurance policies and escalate issues when necessary.
  • Anticipate, approve, and monitor estimated costs for clients, updating them regularly.
  • Maintain relevant professional qualifications and accreditations.

Working Hours:

Our Medical Assistance Team is available 24/7, providing support from our office environment with the option for hybrid working. You will work hours per week spread across 3 days, with shifts scheduled between 07:30 and 20:00 over Monday to Sunday, including bank holidays.

Salary:

We are offering the pro-rata salary of £24,570 per annum (based on the full-time salary of £38,220) for hours per week.

Training:

You will receive an extensive 12-week training programme and will be assigned a dedicated 'Training Buddy.' The training will take place on a full-time basis from 9:00 to 17:00, Monday to Friday, for the first 6 weeks.

Your Profile:

  • Registered Nurse with a minimum of 5 years post-registration experience, including at least 2 years in acute areas such as ITU/A&E/CCU or equivalent.
  • Evidence of current registration and revalidation with NMC and membership of the Royal College of Nursing. Experience in repatriation work is desirable.
  • Sufficient medical knowledge, travel insurance knowledge, and worldwide repatriation knowledge to make decisions according to set protocols on behalf of the duty MO.
  • Excellent customer service and communication skills, with the ability to handle language and cultural barriers.
  • Willingness to take initiative to solve problems and know when to refer to a doctor or operations team leader.
  • Super-organised with the ability to work under pressure and to meet customer deadlines.
  • Extensive worldwide personal travel experience is desirable.
  • Additional language skills would be advantageous but are not essential.

Essential requirements for repatriation work:

  • Ability to work alone and unsupervised, making instant decisions to always ensure patient safety, including improvisation when necessary.
  • Ensuring up-to-date ILS / ALS / PALS training every year and bi-annual health and safety training.
  • Knowing when to communicate with the UK office base if there are issues beyond your control during repatriation work.
  • Maintaining sufficient clinical knowledge to handle medical situations within the scope of your Duty of Care responsibility.
  • Membership of the IFNA (In-Flight Nurses Association).


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