Healthcare Administrator

4 days ago


Cheltenham, Gloucestershire, United Kingdom Optima Health Full time
Job Overview

The Customer Service Administrator plays a pivotal role in delivering exceptional support to clients and employees, ensuring seamless case progression and resolving customer challenges efficiently.

About the Role
  • Answer incoming calls professionally, providing information and updates to callers.
  • Liaise with internal departments to escalate complaints or concerns when necessary.

Key Responsibilities:

  • Provide confirmation correspondence and telephone updates to clients and employees on case progression.
  • Assist with booking appointments and deal with general enquiries.

Requirements:

  • Previous administration or customer service experience.
  • Excellent communication and problem-solving skills.
  • Competitive salary of £21,840 per annum (£12 per hour).


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