Senior Customer Success Director

1 month ago


Coventry, Coventry, United Kingdom Remark Able Full time

Remark Able

We are seeking an exceptional Customer Success Director to join our dynamic team This is an exciting opportunity for a seasoned professional to lead our Customer Success team and drive business growth through customer satisfaction.


About the Role:

  • You will be responsible for leading a high-performing Customer Success team, focusing on effective onboarding, health scores, net revenue retention, account expansion, and growth.
  • Regular coaching and guidance will be provided to ensure your team achieves exceptional results across their portfolios.
  • Cross-functional collaboration with Product, Marketing, Sales, and Support teams will be essential to ensure customer needs are met.
  • There will be opportunities to expand your team into US and Canadian territories.

About You:

  • A successful background in leading a Customer Success team within a fast-growing SaaS solution, preferably in the FinTech sector.
  • Prior experience managing a team of managers is essential.
  • A proven track record of growing overall client account value through your team.
  • An excellent communicator and leader, able to connect with professionals at all levels.
  • A customer-centric mindset and passion for improving the customer experience across departments.

The Package:

  • Salary up to £125,000 Basic + 25% bonus.
  • 25 Days holiday + bank holidays.
  • Life Insurance and Private Healthcare.
  • Personal wellness budget and discounts.


  • Coventry, Coventry, United Kingdom CV-Library Full time

    As a National Account Manager, you will play a pivotal role in driving our company's growth within the automotive sector. Your contributions will directly impact our ability to achieve strategic objectives, fostering innovation and excellence in customer service. This role offers a unique opportunity to be at the forefront of the automotive industry, shaping...


  • Coventry, Coventry, United Kingdom Remark Able Full time

    Remark AbleWe are seeking a talented Director of Client Success to join our team! This is an exciting opportunity to lead our Customer Success efforts and drive business growth through customer satisfaction.About the Role:You will be responsible for leading a high-performing Customer Success team, focusing on effective onboarding, health scores, net revenue...


  • Coventry, Coventry, United Kingdom Recruit 2 Success Full time £42,000 - £46,000

    Key ResponsibilitiesAs a Residential Home Director, you will be responsible for leading a team dedicated to supporting children aged 5-17 who have experienced complex trauma. You will oversee all operations to ensure compliance with statutory, regulatory, and standards requirements, including the Children Acts 1989 & 2004, Care Standards Act 2000, and...


  • Coventry, Coventry, United Kingdom Recruitment Bunker Full time

    Job SummaryWe are seeking a seasoned Senior Programme Director to lead our Automotive Project in Coventry. The successful candidate will have extensive experience in delivering full vehicle projects, with a proven track record of successfully managing teams and stakeholders.About the RolePromote effective project delivery, ensuring timely and cost-effective...


  • Coventry, Coventry, United Kingdom The Sales Recruitment Company Full time

    We are seeking a highly motivated and experienced Customer Success Manager to join our team at The Sales Recruitment Company. As a key member of our e-commerce division, you will be responsible for delivering exceptional customer success and driving business growth for our e-commerce clients.Job Overview: The role of the Customer Success Manager is to build...


  • Coventry, Coventry, United Kingdom Serco Full time

    **Customer Success Facilitator:We are looking for an experienced and passionate Customer Success Facilitator to join our team in Birmingham City Centre. As a key member of our team, you will be responsible for delivering exceptional customer service, providing coaching and guidance, and ensuring seamless support throughout the customer journey.Your ability...


  • Coventry, Coventry, United Kingdom Recruit 2 Success Full time £42,000 - £46,000

    Leadership OpportunityRecruit 2 Success is seeking a skilled and compassionate leader to join our team as the Manager of a 4-Bed Childrens Residential Home in Coventry. As a senior member of our staff, you will be responsible for leading a team that supports children aged 5-17 who have experienced complex trauma.The successful candidate will have a strong...


  • Coventry, Coventry, United Kingdom Veoneer, Inc. Full time

    We are looking for a highly skilled Customer Success Coordinator to join our team at Veoneer, Inc. Based in Coventry, this role offers a competitive salary of £55,000 - £75,000 per annum, depending on experience, plus benefits including a comprehensive pension scheme, life assurance, and generous holiday entitlement.The ideal candidate will have a strong...


  • Coventry, Coventry, United Kingdom CV Locator Full time

    Job Title: Senior Culinary DirectorA highly skilled and experienced Senior Culinary Director is required to lead a high-end kitchen in a multi-outlet hotel near Coventry. The successful candidate will oversee the entire food preparation process, driving the restaurant towards achieving excellence under the guidance of an exceptional Exec Head Chef.About Our...

  • Senior Sales Director

    3 weeks ago


    Coventry, Coventry, United Kingdom Universal Business Team Full time

    Unlock Career Advancement OpportunitiesThe role of the UK Sales Growth Manager is crucial in driving business growth at a leading family-owned business. As an experienced sales professional, you will lead proactive sales activities, develop the sales team, and manage high-level tender documentation to secure major accounts.This is a fantastic opportunity for...


  • Coventry, Coventry, United Kingdom The Sales Recruitment Company Full time

    Job Title:Customer Success Business PartnerWe are seeking a skilled Customer Success Business Partner to join our team at The Sales Recruitment Company. As a key member of our sales department, you will be responsible for driving growth, retention, and expansion targets across your client portfolio.In this role, you will serve as a trusted advisor, guiding...


  • Coventry, Coventry, United Kingdom ITP (International Talent Partnership) Full time

    About the RoleITP (International Talent Partnership) is seeking a seasoned General Manager to spearhead the day-to-day operations of our rapidly growing engineering firm in Coventry.This strategic role reports directly to the Managing Director and involves driving performance, growth, and customer satisfaction while overseeing a diverse team. The ideal...


  • Coventry, Coventry, United Kingdom Purosearch Ltd Full time

    Purosearch Ltd is seeking a highly experienced Senior Operations Director to oversee the daily operations of multiple care homes.">The successful candidate will have proven experience in senior management roles within healthcare or care home sectors, with a strong understanding of elderly and dementia care practices and regulations.">A competitive salary of...


  • Coventry, Coventry, United Kingdom Recruit 2 Success Full time

    Job Title: Senior Childrens Services CoordinatorJob Summary:Recruit 2 Success is seeking an experienced leader to join our team as a Senior Childrens Services Coordinator at a 4-Bed Childrens Residential Home in the Coventry area. This is a full-time position with a competitive salary and benefits package.Key Responsibilities:Lead a team of care...


  • Coventry, Coventry, United Kingdom Recruit 2 Success Full time £42,000 - £46,000

    Job Summary: Residential Care Team LeadWe are seeking an experienced team lead to join our residential care team in Coventry. The successful candidate will have a strong understanding of the DDP model of care and experience in managing staff. Key responsibilities include safeguarding children, overseeing budgeting and admissions, and promoting positive...


  • Coventry, Coventry, United Kingdom Additional Resources Ltd. Full time

    Additional Resources Ltd. is proud to offer a challenging and rewarding Executive Director opportunity for a highly skilled and experienced professional. As a key member of our leadership team, you will be responsible for leading our operations, driving business growth, and developing high-performing teams.About the Company:We are a dynamic and innovative...


  • Coventry, Coventry, United Kingdom Michael Page Full time

    The role of a Senior Tax Advisory Director at Michael Page involves taking full responsibility for the Private Client team in the Tax department. This includes leading on advisory projects and playing a key role in business development across the region.Key tasks include supporting M&A transactions, complex group reorganisations, management incentives such...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job Title: Culinary Operations DirectorWe are seeking a highly skilled Culinary Operations Director to join our kitchen team in Coventry, United Kingdom. As a key member of our senior management team, you will be responsible for overseeing kitchen operations, ensuring compliance with health and safety regulations, and driving business growth.Estimated...


  • Coventry, Coventry, United Kingdom Remark Able Full time

    Remark AbleWe are looking for a highly skilled Customer Success Team Lead - FinTech to join our team! This role offers an exciting opportunity to lead a team of Customer Success Managers and drive business growth through exceptional customer service.About the Role:You will be responsible for leading a high-performing Customer Success team, focusing on...

  • Senior Accountant

    2 weeks ago


    Coventry, Coventry, United Kingdom Hays Senior Finance Full time

    Job DescriptionWe are looking for an experienced Tax Senior to join our team at Hays Senior Finance. In this role, you will work closely with our clients to provide tailored tax advice and accounting services. Your responsibilities will include:Managing projects and key stakeholders.Preparing and reviewing tax returns.Liaising with 3rd parties.Salary and...