Customer Success Facilitator

4 days ago


Coventry, Coventry, United Kingdom Serco Full time

**Customer Success Facilitator:

We are looking for an experienced and passionate Customer Success Facilitator to join our team in Birmingham City Centre. As a key member of our team, you will be responsible for delivering exceptional customer service, providing coaching and guidance, and ensuring seamless support throughout the customer journey.

Your ability to build trust, communicate effectively, and tailor your approach to meet individual needs will be crucial in this role. With a strong focus on customer satisfaction and retention, you will work collaboratively with colleagues to identify and address customer concerns, develop targeted solutions, and implement effective support strategies.

The salary for this position is £27,000 - £32,000 per annum, dependent on experience, and includes a comprehensive benefits package, including up to 6% contributory pension scheme, access to discounts, and opportunities for professional growth.

**Requirements:**

  • Enhanced DBS and BPSS clearance
  • Minimum 3 years' experience in a similar role or relevant field
  • Strong customer service and communication skills


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