Customer Success Strategist
1 day ago
We are seeking a highly motivated and experienced Customer Success Manager to join our team at The Sales Recruitment Company. As a key member of our e-commerce division, you will be responsible for delivering exceptional customer success and driving business growth for our e-commerce clients.
Job Overview: The role of the Customer Success Manager is to build strong relationships with our e-commerce clients, drive their growth and retention, and ensure they achieve optimal results using our innovative solutions.
Responsibilities:
- Manage client relationships and deliver exceptional customer service
- Develop and execute customized plans to meet client objectives
- Analyze client data to identify opportunities for improvement
- Collaborate with internal teams to ensure seamless delivery of solutions
- Provide regular updates and insights to stakeholders on client progress and performance
Requirements:
- Proven experience in customer-facing roles, ideally in SaaS or e-commerce
- Strong commercial acumen and ability to identify growth opportunities
- Excellent communication and presentation skills
- Demonstrated ability to build relationships and manage complex stakeholder networks
- Proficiency in CRM tools (HubSpot, Salesforce, etc.)
Salary and Benefits: The successful candidate will receive a competitive salary of £45,000 basic plus up to 30% commission paid quarterly, plus a comprehensive benefits package, including 8% non-contributory pension and bonus scheme.
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