Operations Administrator

17 hours ago


Leeds, Leeds, United Kingdom Interactive Investor Full time
About the Role

We are seeking an experienced Operations Administrator to join our team at Interactive Investor. As a key member of our Operations department, you will be responsible for ensuring the smooth processing of tasks, including cash, settlements, customer accounts, pensions, transfers, reconciliations, and corporate actions.

Key Responsibilities
  • Perform live task validation and authorisation for payments in and out with a high degree of accuracy, ensuring adherence to business processes and procedures.
  • Administer and maintain oversight of key departmental controls.
  • Provide support to the Complaints team, investigating and responding to complaints, and maintaining accurate records.
  • Perform task processing within the department as required.
  • Use subject matter expertise to resolve queries, ensuring positive client and employee experiences.
Requirements
  • Detailed knowledge of departmental processes and purpose.
  • Detailed understanding of internal systems used within the department and how they impact the client journey.
  • Ability to use initiative and problem-solving skills to creatively resolve issues and find solutions.
  • Advanced communication skills, with the ability to build rapport with colleagues, customers, and 3rd parties.
  • Minimum of 2 years' experience working within an administration environment in the financial services industry.
What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and ensuring the smooth operation of our business. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Operations Administrator looking for a new challenge, please apply today.



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