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Resident Services Coordinator

2 months ago

Ilford, Greater London, United Kingdom Savills Management Resources Full time
Job Title: Resident Services Assistant

Job Summary:

We are seeking a highly organized and customer-focused Resident Services Assistant to join our team at Savills Management Resources. As a key member of our property management team, you will be responsible for providing exceptional service to residents, ensuring a smooth and enjoyable living experience.

Key Responsibilities:

  • Customer Service: Provide a high level of customer service to residents, responding to their queries and concerns in a timely and professional manner.
  • Lettings and Maintenance: Coordinate lettings and maintenance activities, including viewing appointments, property inspections, and defect repairs.
  • Community Engagement: Foster a sense of community among residents, organizing events and initiatives to promote a positive living environment.
  • Administrative Tasks: Complete administrative tasks, such as processing offers, completing tenancy documentation, and maintaining accurate records.
  • Health and Safety: Ensure compliance with health and safety regulations, reporting any incidents or hazards to the FM manager.

Requirements:

  • Customer Service: Strong customer service ethic and background.
  • Lettings and Maintenance: BTR/lettings experience required.
  • Communication: Excellent written and spoken communication skills.
  • Organizational: Organized and detail-oriented with a positive, can-do attitude.

Working Hours: 8AM – 8PM – 4 days on/4 days off (weekends/bank holidays included). Shifts may vary as per business needs.

Salary: £30,000 - £32,500 plus 10% discretionary bonus.

Benefits: Please see our Benefits Booklet for more information.