Office Experience Coordinator
2 days ago
We are seeking a skilled Customer Service Administrator to join our team. In this role, you will be responsible for delivering exceptional customer support and ensuring a seamless customer experience.
Your key responsibilities will include:
- Handling incoming customer inquiries via phone, email, and on occasion in person
- Providing accurate and timely information to customers regarding products, orders, and deliveries
- Resolving customer complaints effectively and efficiently
- Maintaining customer records and updating the customer database
- Collaborating with other departments to ensure a seamless customer experience
- Contributing to continuous improvement initiatives to enhance customer service processes
Salary: £24,000 - £25,000 per annum, plus a range of benefits and opportunities for career growth and development.
Requirements:
- Previous experience in a customer service role; office, retail, hospitality etc.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in Microsoft Office
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and strong organisational skills
About You:
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. As a key member of our team, you will have the opportunity to contribute to the success of the business and grow your career.
What We Offer:
- A competitive salary package
- Opportunities for career growth and development
- A supportive and collaborative work environment
- Ongoing training and support to enhance your skills
- The chance to make a real impact and contribute to the success of the business
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