Holiday Support Advisor

1 week ago


London, Greater London, United Kingdom easyJet Airline Company PLC Full time

**Job Description**

We're seeking a highly motivated Holiday Support Advisor - Fluent French Speaker to join our team in Luton. As a key member of our Holidays Operations Centre (HOC), you'll provide exceptional customer care to our French-speaking customers.

About the Role

This is a permanent, full-time position based onsite at our easyJet holidays HQ near Luton Airport. You'll work a mix of day and night shifts on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off.

Key Responsibilities

  1. Provide outstanding customer service to French-speaking customers via phone.
  2. Resolve queries and complaints in a timely and professional manner.
  3. Collaborate with the On Holiday Support Team Leaders and Duty Managers to ensure seamless customer support.

Your Background

  • Fluency in written and spoken French.
  • Excellent communication skills with a passion for delivering high standards of customer service.
  • Ability to work shifts and adapt to changing priorities.

What's in it for you?

We offer a competitive base salary of £25,000 per annum, plus an all-inclusive benefits package, including company-wide bonus scheme, private medical cover, and 5% pension contribution. Enjoy heavily discounted flights for yourself and your loved ones, free easyJet Plus membership, annual holiday vouchers, and generous annual leave entitlement.

About us

easyJet holidays is the UK's fastest-growing tour operator, committed to providing brilliant holidays at unbeatable prices. We're building remarkable teams with modern ways of working.



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