On Holiday Support Advisor

2 weeks ago


London, Greater London, United Kingdom easyJet Airline Company PLC Full time
About the Position

We are seeking an On Holiday Support Advisor to join our team at easyJet holidays. This is a permanent, full-time role based onsite at our HQ near Luton Airport. As an On Holiday Support Advisor, you will provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to our French customers.

Key Responsibilities
  • Support customers during their holidays, responding to queries and resolving issues.
  • Collaborate with the On Holiday Support Team Leaders and Duty Managers to ensure seamless customer support.
  • Develop strong relationships with customers, identifying their needs and preferences.

What You'll Need
  • Fluency in written and spoken French.
  • Excellent communication skills and a passion for delivering high-quality customer service.
  • Ability to work shifts, including days, nights, and weekends.

Remuneration and Benefits
Estimated salary: £25,000 - £29,000 per annum, depending on experience. In addition to your competitive base salary, you will receive an all-inclusive benefits package, including company-wide bonus scheme, private medical cover, 5% pension contribution, share options, life assurance, and flexible benefits tailored to your needs.

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