Ecommerce Operations Manager
4 weeks ago
About Us:
At My 1st Years, we're passionate about providing families with meaningful, personalized gifts that celebrate life's precious moments. Our vision is to deliver exceptional customer experiences through our Magento 2 retail eCommerce website.
**Job Summary**
We're seeking a highly skilled Ecommerce Operations Manager to lead our WebOps team. As a key member of our eCommerce department, you'll oversee the daily operations of our Magento 2 retail eCommerce website(s), ensuring timely and accurate product listings, smooth website promotions, and an exceptional user experience.
**Key Responsibilities:**
**1. Personalized Product Upload Process:**
- Define, refine, and project manage the end-to-end personalized product upload process, coordinating with various teams to ensure all new products are accurately and efficiently listed on our retail website(s) with compelling sales copy and consistent metadata.
**2. Website Management:**
- Oversee website content management, ensuring updates are made in a timely manner across all brands and territories.
**3. Promotions:**
- Collaborate with marketing and product teams to set up Cart Price and Catalogue Price rules correctly and test them in advance of launch, ensuring a seamless shopping experience with no gaps in customer expectations.
**4. Standard Operating Procedures (SOPs):**
- Create and maintain clear, detailed SOPs for website operations, particularly for the product upload process, to ensure consistency and efficiency across the team.
**5. Technical Coordination:**
- Work closely with IT and Tech teams to manage site infrastructure and troubleshoot any technical issues.
**6. Project Management:**
- Support website-related projects from conception through execution, including redesigns, new feature implementation, and third-party integrations.
- Liaise with stakeholders across departments to align website operations with business objectives.
**Requirements:**
- 1+ years of website administration/management experience, ideally Magento 2, preferably in a personalized retail eCommerce environment.
- Strong Excel skills, including v-lookups and CSV import sheets.
- Understanding of web technologies, including HTML, CSS, CMS platforms, and SEO best practices.
- Experience with setting up tools like Google Analytics and GTM.
- Proven ability to lead and manage multiple projects simultaneously.
- Excellent problem-solving skills and attention to detail.
- Strong communication and team collaboration skills.
- Familiarity with data privacy regulations (e.g., GDPR, ICO) is a plus.
**Why Work with Us:**
- Competitive salary (based on experience) matched with flexible working conditions.
- Opportunity to work in a dynamic, fast-growing company.
- Collaborative and innovative work environment.
- Room for professional growth and development.
- 25 days holiday + bank holidays.
- Employee Assistant Programme.
- 2 Volunteer days per year.
- Birthday day off.
- Summer Hours.
- Early finish on payday Fridays.
- Staff Discount.
- Free on-site parking.
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