Operations Manager

1 month ago


Northampton, Northamptonshire, United Kingdom My 1st Years Full time
About Us: We're a creative and thoughtful children's gifting company, dedicated to providing families with meaningful, personalised gifts that celebrate life's special moments. Our vision is to deliver exceptional user experiences through our Magento 2 retail eCommerce website(s).

As our Operations Manager, you'll oversee the daily management of our website(s), ensuring timely and accurate product listings. You'll work closely with cross-functional teams to support broader website promotions, guaranteeing a seamless user experience.

Key Responsibilities:
~ Define and project manage the end-to-end personalised product upload process, coordinating with various teams to ensure all new products are accurately and efficiently listed on our retail website(s) with compelling sales copy and consistent metadata powering filters and search.

Website Management:
~ Oversee the website(s) content management, ensuring updates are made in a timely manner, across all brands and territories.

Promotions:
~ Create and maintain clear, detailed SOPs for website operations, particularly for the product upload process, to ensure consistency and efficiency across the team.

Project Management:
Working with the wider business to support website-related projects from conception through execution, including redesigns, new feature implementation, and third-party integrations. You'll liaise with stakeholders across departments, including design, marketing, product, and customer service teams, to align website operations with business objectives.

Requirements:
~ 1+ years of website administration/management experience, ideally Magento 2, preferably in a personalised retail eCommerce environment.
~ Strong ability within Excel using v-lookups and building CSV import sheets.
~ An understanding of web technologies, including HTML, CSS, CMS platforms, and SEO best practices.
~ Proven ability to lead and manage multiple projects simultaneously.
~ Familiarity with data privacy regulations.

What We Offer:
~ Competitive salary (based on experience) matched with flexible working conditions
~ Room for professional growth and development
~ 25 days holiday + bank holidays
~ Employee Assistant Programme
~ Birthday day off
~ Summer Hours
~ Early finish on payday Fridays
~ Staff Discount
~ Free on-site parking
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