Hotel Operations Lead

2 days ago


Chester, Cheshire, United Kingdom WGC Ltd. Full time

**Key Responsibilities:**

As a Housekeeping Supervisor at WGC Ltd., you will be responsible for:

  1. Improving productivity and efficiency of room cleaning
  2. Analysing guest data to plan resources and materials required to meet operational requirements
  3. Maintaining strong working relationships with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practices
  4. Identifying ways to improve Guest Satisfaction
  5. Adhering to Health and Safety Policy, keeping all work areas neat and well-organised (COSHH/Manual Handling)
  6. Recruiting, training, managing and monitoring team performance daily/weekly
  7. Delivering and exceeding financial targets
  8. Managing expenditure and payroll to ensure budgets are achieved
  9. Participating in training to improve skills and performance
  10. Solving routine challenges that occur on the job

The successful candidate will have previous experience in a housekeeping environment and be able to deliver a consistent level of service in a challenging setting.



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