Operations Support Specialist

3 weeks ago


Hounslow, Greater London, United Kingdom Office Angels Full time
ROLE: Operations Assistant - Immediate Start LOCATION: Hounslow, with free onsite parking HOURLY RATE: £12.50+ holiday accrual + Office Angels benefits HOURS: Monday to Friday. 8am - 5pm, 6am - 3pm. 40 hours DURATION: On-going, with the potential to go permanent We are currently working with a Maintenance business in Hounslow, who are looking for additional support within their operations team. You will support with admin and customer service to ensure that all customer inquiries are managed and finalised within business SLAs. You will work in a close knit team and have interaction with all internal teams. They are looking for a customer-focused, confident and organised individual to support their operations team. Key responsibilities include:

• Working in the Operations team to ensure the best and most efficient services are offered to customers
• Managing a high volume of enquiries and reviewing and uploading each enquiry to the business system
• Ensuring that the correct SLA is allocated to each job and escalating any urgent enquires to the Team Leader
• Working to team KPIs, and reviewing performance with the Team Leader
• Working with internal teams on a daily basis, including contractors

We'd love to speak to you if you have a high attention to detail and have experience working to deadlines. You should be a strong communicator and comfortable writing email responses. You should also be a confident user of MS office and CRM systems. This is a temporary position starting immediately, which is ongoing and the potential to be made permanent. Please apply today.

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