IT Support Specialist

1 month ago


Hounslow, Greater London, United Kingdom AVASO Technology Solutions Full time

Company Overview:

AVASO Technology Solutions is a global IT solutions provider offering top-notch technology services to businesses across various industries. With a presence in over 170 countries, we deliver comprehensive IT solutions to large domestic and international clients. Our team is passionate about the IT field and is committed to providing exceptional support to our clients.

Job Responsibilities:

We are seeking a skilled IT Support Specialist to join our Site Technology Servicing team. As a member of our team, you will provide onsite IT technical support to our clients, ensuring seamless operation of their computer systems and networks.


• Diagnose and troubleshoot computer system issues, including hardware and software problems, networking, VPN, connectivity, server, and other network devices/peripherals.


• Respond promptly and professionally to alerts and end-user IT issues, ensuring minimal downtime and maximum productivity.


• Monitor and update Service Desk incident tracking tickets to demonstrate compliance with issue response and resolution, logging daily activities and documenting solutions.


• Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.


• Function as the primary point of contact and communication with customers from assignment of ticket to successful resolution of issue, including scheduling work and keeping customers aware of work status and solution progress.


• Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac applications/operating systems, Exchange, and Office 365.


• Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.


• Strong knowledge and experience with computer/server hardware and software trouble shooting, with a plus for experience on DELL servers.


• Experience using centralized management tools for disk imaging, installing software packages, patching, and monitoring IT systems.


• Certifications in A+, Network+, Security+, and Server+ are a bonus.


• Ability to communicate fluently in English language.



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