Customer Service Representative

4 weeks ago


Basingstoke, Hampshire, United Kingdom Vistry Group PLC Full time
About the Role

We are seeking a highly skilled and motivated Contact Centre Operative to join our team at Vistry Group PLC. As a Contact Centre Operative, you will play a vital role in supporting the Sales and Marketing teams in achieving their objectives.

Key Responsibilities
  • Respond to customer enquiries in a timely and efficient manner, providing accurate and helpful information to support the Sales Consultants.
  • Manage the CRM system to ensure accurate management of enquiries and enhance customer profiling for optimised 121 engagement and marketing.
  • Liaise with Sales Consultants to ensure a streamlined operating process and excellent customer experience.
  • Deal with customer enquiries in a polite, efficient, and confidential manner, ensuring compliance with Company policies and procedures.
  • Assist the supervisor in providing visibility of performance and opportunities for optimisation.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work under pressure and meet deadlines, with a high level of accuracy and attention to detail.
  • Experience of working in a busy contact centre environment, with a strong understanding of customer service principles and practices.
  • Ability to work flexibly, including evenings and weekends, and be willing to travel to all sites as required.
What We Offer
  • A competitive basic salary and annual bonus.
  • Agile working possible, dependent on role.
  • Up to 33 days annual leave plus bank holidays.
  • Private healthcare.
  • Enhanced maternity, paternity, and adoption leave.
  • Competitive contributory pension scheme.
  • Life assurance – 4 x annual salary.
  • Share incentive schemes.
  • Employee rewards portal with many more benefits...


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