Customer Support Executive Manager

1 month ago


Birmingham, Birmingham, United Kingdom Daisy Communications Full time

Job Description: Customer Support Executive Manager

We are seeking an experienced customer support professional to join our team as a Customer Support Executive Manager. In this role, you will work closely with our Mobile Account Managers to provide exceptional customer support and ensure timely resolution of customer service tickets.

Your responsibilities will include managing a variety of service requests, coordinating with internal teams and external partners, and updating the service ticket system. You will also communicate clearly and professionally with clients and stakeholders, providing status updates and resolutions that reinforce positive client relationships.

Requirements:

  • Candidate must have at least 1 year of customer service experience.
  • O2, Voda, EE networks experience is not essential but would be advantageous.
  • Candidate should have strong communication skills and be able to work effectively with clients and stakeholders.
  • Candidate must have the ability to multitask and prioritize tasks efficiently.

Benefits:

  • Up to 25 days holiday per annum, plus bank holidays.
  • Professional development opportunities to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Access to discounts and savings at over 1200 retailers.
  • An additional day off on your birthday or if you're getting married.
  • Auto enrolment following probation into a salary pension scheme.

Salary: Up to £25,000 per annum (DoE)

Location: Birmingham

Working Hours: Monday to Friday – 08:30/09:00 – 17:00/17:30 (37.5hrs)



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