Television Licence Enforcement Officer

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Capita Full time

Description

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Field Officer, responsible for conducting door-to-door visits to properties where a TV licence is not registered.

Key Responsibilities

  • Conduct scheduled and unscheduled visits to properties, engaging with customers to explain the importance of holding a TV licence.
  • Listen to customer concerns and respond appropriately, ensuring a positive and professional experience.
  • Accurately record visit details, including customer interactions and any outcomes.
  • Effectively communicate the benefits of TV licence payment schemes, responding to customer queries and addressing any concerns.
  • Process payments and maintain accurate records, adhering to company policies and procedures.
  • Attend court as required, providing evidence in prosecution cases.
  • Collaborate with the Visiting Manager to develop and implement effective strategies for licence collection and customer engagement.
  • Participate in ongoing training and development to enhance knowledge and skills, ensuring the highest standards of customer service.

Requirements

  • A full UK driving licence is essential for this role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
  • Able to work in a fast-paced environment, adapting to changing circumstances and priorities.
  • Previous experience in customer-facing roles is desirable, but not essential.

What We Offer

As a Field Officer with Capita, you will enjoy a competitive salary and a range of benefits, including:

  • A competitive salary of £30,000 per annum.
  • A company car or car allowance, providing flexibility and convenience.
  • 23 days' annual leave, rising to 28 days with service, plus bank holidays.
  • The opportunity to purchase additional leave, allowing you to recharge and take time off when needed.
  • A company-matched pension scheme, providing a secure financial future.
  • A range of employee benefits, including discounts, wellbeing initiatives, and access to exclusive rewards.

About Us

Capita is a leading provider of business process management and integrated professional support services. We deliver innovative solutions that improve our clients' performance and help them achieve their goals. As a Field Officer with Capita, you will be part of a dynamic team that is committed to delivering exceptional customer service and driving business success.

How to Apply

To apply for this exciting opportunity, please submit your application, including your CV and a covering letter outlining your experience and qualifications. We look forward to hearing from you



  • Southend-on-Sea, Southend-on-Sea, United Kingdom Capita Full time

    Job Description:This is a fantastic opportunity to join our team as a Television Licence Field Officer. In this role, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered.Responsibilities:Conduct door-to-door visits to properties where no TV licence is registered.Listen to customer reasoning for not...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Capita Full time

    Company OverviewCapita is a leading provider of public services, and we're seeking a skilled Television Licence Field Officer to join our team. As a key member of our operations, you'll be responsible for engaging with customers in their homes, providing excellent service, and ensuring compliance with our licensing requirements.Salary: £30,000 per annum,...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Apcoa Parking Full time

    Parking Compliance Officer Role OverviewApcoa Parking seeks a dedicated and customer-focused Parking Compliance Officer to join our team in Southend on Sea.As a key member of our enforcement team, you will be responsible for enforcing parking regulations, providing advice to residents and visitors, and ensuring the safe and efficient flow of traffic in our...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Apcoa Parking Full time

    Parking Compliance SpecialistWe are seeking a skilled Parking Compliance Specialist to join our team at Apcoa Parking. As a key member of our enforcement team, you will play a vital role in maintaining the smooth flow of traffic and ensuring public safety.Key ResponsibilitiesEnforce parking restrictions and regulations in public streets and council car...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom PropRec Full time

    Job SummaryPropRec is seeking a skilled property professional to oversee compliance and maintenance inspections of a residential property portfolio in the UK.This is a full-time position based in Southend-on-Sea with travel around the local portfolio.Responsibilities include visiting void units to record conditions inside and outside, and identifying any...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full time

    We are seeking an experienced Data Subject Access Requests Analyst to join our audit team.At Marston Holdings, we are the UK's largest judicial services company, working for over 500 local authorities, central government, and businesses. Our team is responsible for ensuring compliance with company policies and procedures, liaising with relevant members of...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Capita Full time

    Job OverviewWe are seeking an experienced and motivated Field Officer to join our team. As a Public Service Representative, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered.About the RoleThe successful candidate will have excellent communication skills and the ability to interact with customers in a...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Dove & Hawk Full time

    Job DescriptionAdministrative Support SpecialistAt Dove & Hawk Property Recruitment, we are seeking an Administrative Support Specialist to join our team. This role will be responsible for administering all subletting enquiries for the business.Maintaining accurate and up-to-date information in our database.Answering correspondence in written format.Dealing...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Jackson Sims Recruitment Full time

    Property Compliance & Inspections RoleWe are seeking an experienced Property Compliance & Inspections Officer to join our team in Essex. The successful candidate will be responsible for conducting property inspections across our portfolio, identifying maintenance requirements, Health & Safety (H&S) compliance issues, and ensuring compliance with council...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Dove & Hawk Full time

    Subletting Administrator RoleWe are seeking an organised and detail-oriented individual to join our team as a Subletting Administrator. This role will involve providing administrative support to both the subletting and property management teams.Key Responsibilities:Administer all subletting enquiries, ensuring accurate and timely processing.Maintain...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Abbotts Full time

    Job Description:We are seeking a highly motivated and experienced Branch Manager to lead our fantastic residential sales team in Rochford working in our well-known Abbotts estate agency.This is a fantastic opportunity for an Estate Agent looking for progression and to step into their first experience in branch management.As Branch Manager, you will be...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Bairstow Eves Full time

    Job Role: We are seeking a highly skilled Residential Lettings Specialist to join our team at Bairstow Eves in Southend-on-Sea.Key Responsibilities:Generate and book valuationsConduct property viewingsNegotiate agreementsAgree lets & progress let's through to exchange and completionRequirements:Preferably an experienced sales personAble to generate new...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Full time

    Company Overview:In Technology Group Ltd is a rapidly expanding Managed Service Provider with an exciting opportunity for a skilled Help Desk Support Specialist to join their Service Desk team.About the Role:We are seeking a highly motivated and experienced Help Desk Support Specialist to provide outstanding frontline technical support to our clients. As a...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom PropRec Full time

    Job Summary – Property InspectorWe are seeking a skilled property professional to oversee compliance and maintenance inspections of a residential property portfolio in the UK.This is a full-time position based in Essex with travel around the local portfolio.Responsibilities include visiting void units to record conditions inside and outside, and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Abbotts Full time

    Abbotts Estate Agency OpportunityAs a highly motivated and experienced estate agent, we are seeking a talented individual to join our residential sales team in Rochford as an Assistant Branch Manager.This is an excellent opportunity for a driven estate agent looking to progress their career and take on new challenges in a supportive and rewarding...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom New Appointments Group Full time

    We are seeking a skilled Housing Portfolio Manager to join our client, an independent organisation providing accommodation services to various organisations across the UK. The successful candidate will be responsible for managing a portfolio of properties in Southend/Essex, working from home with daily travel to provide direct support and management to...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Enterprise Holdings Full time

    At Enterprise Holdings, we are the global leader in mobility solutions. With a turnover of $35 billion and nearly 90,000 team members across 95 countries, we offer unparalleled opportunities for growth and development.We are proud to be recognized as the TargetJobs Graduate Employer of the Year and a Times Top 100 Graduate Employer. Our Management Training...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom QinetiQ Full time

    Role OverviewThe Armourer Large Calibre position is a unique opportunity to work on out-of-the-ordinary projects, contributing to the team as a vital member. As part of QinetiQ's trials support services, you will be responsible for maintaining weapon systems and supporting large calibre trials at the MoD Shoeburyness site.Main Responsibilities:Maintain,...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Enterprise Holdings Full time

    OverviewWe are Enterprise Holdings, a family-owned global mobility leader with a turnover of $35 billion and nearly 90,000 team members across 95 countries. Our Graduate Management Training Programme has been voted RateMyPlacement's Best Student Employer and a Times Top 100 Graduate Employer.In this Management Placement Internship, you will gain real-world...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Bairstow Eves Full time

    About the Role:We are seeking a highly motivated Lettings Negotiator to join our residential Lettings team in Southend-on-Sea working in our well-known Bairstow Eves estate agency.Key Responsibilities:Generate and book valuationsConduct property viewingsNegotiate agreementsAgree lets and progress them through to exchange and completionRequirements:Preferably...