Television Licence Enforcement Officer

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Capita Full time

Job Description:

This is a fantastic opportunity to join our team as a Television Licence Field Officer. In this role, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered.

Responsibilities:

  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning for not having a licence and make an informed decision on next steps.
  • Accurately record visit details and complete daily timesheets via a handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Taking Records of Interview under caution.

Requirements:

  • A full UK Driving Licence.
  • Physical mobility to visit multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English.

What We Offer:

  • A competitive salary of £30,000 per annum.
  • A company car with personal use or a £3700 annual car allowance.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • A paid day out of the office for volunteering or a cause of your choice.
  • Company matched pension, life assurance, and a range of other benefits.

Training and Development:

You will receive comprehensive training and support to help you succeed in this role. This includes a two-week virtual classroom training and one-to-one training in your working location.

About Us:

We are an equal opportunities employer and are committed to providing an inclusive and barrier-free recruitment process and working environment for everyone.



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