IT Support Specialist

7 hours ago


Dunfermline, Fife, United Kingdom Searchability Full time
Job Title: 2nd Line Support

We are seeking a skilled 2nd Line Support Engineer to join our team, providing top-notch IT infrastructure services globally.

About the Role:

This is a customer-facing position, requiring excellent communication and problem-solving skills. You will be responsible for providing onsite 2nd Line Support to our customers and clients, resolving technical issues and ensuring seamless service delivery.

Key Responsibilities:
  • Provide technical support for hardware and software issues, including Windows tech stack and 0365.
  • Identify, troubleshoot, and resolve technical issues using Service Now Ticketing System.
  • Collaborate with the support team to ensure efficient issue resolution and customer satisfaction.
  • Develop and maintain knowledge of IT infrastructure and technical solutions.
Requirements:
  • 2+ years of experience in 2nd Line Support or a related field.
  • Excellent problem-solving and communication skills.
  • Knowledge of Windows 10 and 0365.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:

We provide a competitive salary, opportunities for professional growth, and a dynamic work environment. If you are a motivated and skilled IT professional, we encourage you to apply for this exciting opportunity.



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