IT Support Specialist
5 days ago
We are seeking a skilled IT Support Specialist to join our team as a Technical Support Engineer. As a Help Desk Technician, you will be responsible for providing onsite 2nd Line Support to our customers and clients.
Key Responsibilities- Provide technical support to customers and clients via desktop support, ensuring a high level of customer satisfaction.
- Identify, troubleshoot, and resolve technical issues related to hardware, software, and network problems.
- Collaborate with the support team to ensure seamless delivery of services and effective issue resolution.
- Develop and maintain technical knowledge and skills to stay up-to-date with the latest technologies and trends.
- Work with mixed hardware and software issues, including Windows tech stack, including/up to 0365, and laptop hardware breakfix.
- Utilize ServiceNow Ticketing System to manage and track technical issues.
- 2nd line support experience within the IT sector, with a strong understanding of technical concepts and principles.
- Excellent organizational skills to manage multiple tasks and priorities effectively.
- Previous experience of working with mixed hardware, software issues, and fixes.
- Windows tech stack knowledge, including/up to 0365, and laptop hardware breakfix.
- ServiceNow Ticketing System experience or similar.
- Right to work in the UK.
- Experience of full PC rebuilds.
- Previous work on decommissioning and packaging of devices.
- Mac skills.
We provide a competitive salary and a dynamic work environment that encourages growth and development. If you are a motivated and skilled IT Support Specialist, we encourage you to apply for this exciting opportunity.
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