IT Systems Support Specialist
4 days ago
We are seeking a highly skilled IT Systems Support Specialist to join our team at Henderson Scott. As an IT Systems Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to our internal staff and external partners.
Key Responsibilities- Technical Support: Provide first-level support and resolve technical issues related to hardware, software, and network systems.
- System Administration: Install, configure, and maintain desktop computers, software applications, network equipment, and SQL databases.
- IT Support Ticket Management: Monitor and manage IT support tickets, ensuring timely resolution and communication with end-users.
- System Maintenance: Perform system upgrades, patches, and routine maintenance to ensure optimal performance and security.
- Database Management: Write and execute SQL queries to retrieve data, troubleshoot database issues, and support data-related requests.
- Collaboration: Collaborate with other IT team members to resolve complex issues and improve IT processes.
- Documentation: Maintain accurate documentation of support activities, configurations, system changes, and database management tasks.
- Project Support: Assist in IT-related projects, including system deployments, network installations, and database integration's.
- Experience: 2 years' previous experience working within an IT environment.
- Technical Skills: Strong knowledge of Windows/Linux operating systems, networking, SQL, and common IT applications.
- Database Skills: Experience with SQL databases, including query writing, troubleshooting, and basic database management.
- Soft Skills: Excellent problem-solving skills and the ability to work independently or as part of a team.
- Communication Skills: Strong communication skills, both written and verbal.
- Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, SQL-related) are a plus.
- Travel: Full UK drivers licence and open to travel.
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