IT Support Specialist
4 days ago
We are seeking a skilled IT Support Specialist to join our team in providing exceptional technical support to our customers.
Key Responsibilities:
- Provide on-site 2nd line support to customers and clients
- Identify, troubleshoot, and resolve technical issues
- Work with mixed hardware and software issues and fixes
- Utilize Windows tech stack, including up to 0365
- Perform laptop hardware breakfix and utilize Service Now Ticketing System
Requirements:
- 2nd line support experience within the IT sector
- Excellent organizational skills
- Previous experience working with mixed hardware and software issues
- Windows tech stack, including up to 0365
- Laptop hardware breakfix and Service Now Ticketing System experience
- Right to work in the UK
Desirable Skills:
- Experience with full PC rebuilds
- Previous work on decommissioning and packaging of devices
- Mac skills
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
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