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Technical Support Specialist

2 months ago

Dunfermline, Fife, United Kingdom Searchability Full time

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers and clients.

Key Responsibilities:

  • Provide onsite 2nd Line Support to our customers and clients.
  • Identify, troubleshoot, and resolve technical issues in a timely and efficient manner.
  • Work closely with our support team to ensure seamless delivery of services.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Stay up-to-date with the latest technologies and trends in the IT industry.

Requirements:

  • Minimum 1 year of experience in a technical support role.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of Windows operating systems and software applications.
  • Experience with ServiceNow or similar ticketing systems.

Preferred Qualifications:

  • Experience with PC rebuilds and decommissioning.
  • Knowledge of Mac operating systems.
  • Experience with hardware break-fix and troubleshooting.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.