Hotel Service Expert

2 weeks ago


London, Greater London, United Kingdom Firmdale Hotels Full time

We are seeking a highly skilled Waiter to join our team at Number Sixteen Hotel. As a key member of our service team, you will play a crucial role in delivering exceptional customer experiences, ensuring that every guest feels valued and cared for.

Key Responsibilities:
  • Taking orders with confidence and poise
  • Providing knowledgeable recommendations to enhance the dining experience
  • Delivering meals promptly and accurately, exceeding customer expectations
  • Processing payments efficiently, maintaining high levels of accuracy and attention to detail
  • Anticipating and fulfilling guest requests with finesse, demonstrating a genuine passion for delivering exceptional service
Requirements:
  • Able to thrive in a fast-paced environment, managing multiple tables with ease and efficiency
  • Prior experience in a busy restaurant setting, with a proven track record of success
  • Meticulous attention to detail, ensuring that every aspect of the service is of the highest standard
  • Dedication to delivering exceptional customer service, consistently exceeding expectations
  • Strong organizational and communication skills, able to work effectively as part of a close-knit team
Benefits:
  • An estimated salary of £14.00 - £15.00 per hour, inclusive of service charge, reflecting your value and expertise
  • Access to Wagestream, our financial wellbeing app, supporting your financial stability and peace of mind
  • Competitive benefits package, including health cash plan, discounted cinema tickets, gym membership, travel, retailers, and restaurants
  • Complimentary meals on shift, allowing you to recharge and refuel
  • Referral bonus scheme, recognizing your talent and encouraging you to share your expertise with others
  • Flexible scheduling without split shifts, allowing you to maintain a healthy work-life balance
  • Dry cleaning service for work attire and discounted personal dry cleaning, ensuring you look and feel your best
  • Enhanced holiday allowance based on length of service, reflecting your dedication and commitment
  • Season ticket loan for convenient commuting, making it easier to get to work and enjoy your free time
  • Ongoing training, professional development, and fully funded English lessons, empowering you to grow and succeed
  • Regular social events, team activities, and fitness sessions, fostering a positive and supportive work environment
About Firmdale Hotels:

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.



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