Hotel Relations Expert

7 days ago


London, Greater London, United Kingdom Pan Pacific London Hotel Limited Full time

About Us: Pan Pacific London Hotel Limited is a leading hotel group that combines stylish comfort with impeccable service. Our vision is to create unforgettable experiences for our guests, and we're seeking a talented individual to join our team as an Assistant Guest Relations Manager.

Job Description: In this role, you will be responsible for delivering exceptional customer service, resolving guest complaints, and collaborating with hotel staff to ensure seamless guest experiences. Your warm and welcoming personality, combined with your excellent communication skills, will make you an invaluable asset to our team.

Responsibilities:

  • Communicate effectively with guests, responding promptly to their needs and concerns
  • Collaborate with hotel staff to resolve guest complaints and provide solutions
  • Contribute to the development of strategies to improve guest satisfaction and loyalty

Requirements: We are looking for an experienced hospitality professional who possesses excellent communication and interpersonal skills. You must also be able to work collaboratively as part of a team and think creatively to solve problems.

What We Offer: In addition to a competitive salary, you will enjoy a comprehensive benefits package, including pension scheme, access to ongoing training and development opportunities, and a dynamic working environment.



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