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Hotel Hospitality Expert
1 month ago
Experience the world of luxury hospitality at Bulgari Hotel London, where exceptional service and attention to detail come together. As a Front Office Agent, you will play a vital role in ensuring the smooth operation of our hotel.
Job Summary
We are seeking an experienced and skilled individual to join our team as a Front Office Agent. The successful candidate will be responsible for providing accurate and attentive check-in, rooming, and check-out services to our guests.
About the Role
As a Front Office Agent, you will work closely with the Front Office Manager to ensure that all guest needs are met promptly and efficiently. This includes co-ordinating room assignments, organizing guestroom moves, controlling sell-out days, supervising upgrades, and monitoring interfaces.
Requirements
- Operational Knowledge: Proficient in MARSHA, Opera, Excel, and Word.
- Technical Skills: Excellent technical skills and flexibility.
- Experience: Relevant NVQ or professional qualifications.
- Customer Service: Excellent customer service skills with ability to engage with guests.
- Language: Good level of written and spoken English; fluency in a second language beneficial.
What We Offer
Bulgari Hotel London offers a competitive salary range of £25,000 - 30,000 per annum, depending on experience, plus benefits including opportunities for career development and a dynamic working environment.
We Value Diversity
We welcome applications from diverse candidates and offer equal opportunities to everyone. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.