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Hotel Hospitality Expert

1 month ago


London, Greater London, United Kingdom Bulgari Hotel London Full time

Experience the world of luxury hospitality at Bulgari Hotel London, where exceptional service and attention to detail come together. As a Front Office Agent, you will play a vital role in ensuring the smooth operation of our hotel.

Job Summary

We are seeking an experienced and skilled individual to join our team as a Front Office Agent. The successful candidate will be responsible for providing accurate and attentive check-in, rooming, and check-out services to our guests.

About the Role

As a Front Office Agent, you will work closely with the Front Office Manager to ensure that all guest needs are met promptly and efficiently. This includes co-ordinating room assignments, organizing guestroom moves, controlling sell-out days, supervising upgrades, and monitoring interfaces.

Requirements

  • Operational Knowledge: Proficient in MARSHA, Opera, Excel, and Word.
  • Technical Skills: Excellent technical skills and flexibility.
  • Experience: Relevant NVQ or professional qualifications.
  • Customer Service: Excellent customer service skills with ability to engage with guests.
  • Language: Good level of written and spoken English; fluency in a second language beneficial.

What We Offer

Bulgari Hotel London offers a competitive salary range of £25,000 - 30,000 per annum, depending on experience, plus benefits including opportunities for career development and a dynamic working environment.

We Value Diversity

We welcome applications from diverse candidates and offer equal opportunities to everyone. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.