Aviva Policyholder Advocates

3 days ago


Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time
Total Loss Claims Advisor

We are seeking a skilled professional to join our team as a Total Loss Claims Advisor. In this role, you will be responsible for managing a portfolio of Aviva policyholders' total loss claims through to settlement.

The ideal candidate will have exceptional interpersonal and customer service skills, proficiency in negotiation, questioning, and decision-making, and strong planning and analytical capabilities.

About the Role
  • Manage a portfolio of Aviva policyholders' total loss claims
  • Liaise with customers to identify tailored solutions and exercise discernment to determine the fair value of vehicles
  • Collaborate with external suppliers and internal stakeholders to foster relationships and promote customer satisfaction
What We Offer

We offer a competitive salary of £55,000 - £70,000 per annum, depending on experience. You will also benefit from comprehensive training, including total loss training and claims overview, as well as access to 24/7 GP and medical advice.

Other benefits include group income protection, employer-matched pension contributions, and discounts on Aviva products and services. We are committed to diversity and inclusivity and welcome applications from individuals with diverse backgrounds and experiences.

About Us

Solus Accident Repair Centres is a leading body repair group in the UK, wholly owned by Aviva. We boast a team of over 1000 experts across 27 locations and have a track record of repairing over 700,000 vehicles in the past 15 years.



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