Debt Resolution Specialist
4 weeks ago
Role Overview
We are seeking a skilled Debt Resolution Specialist to join our team. As a Collections Advisor, you will be responsible for contacting customers to discuss their outstanding debts and agreeing on repayment plans.
Key Responsibilities:
- Establish suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
- Handle outbound and inbound calls professionally.
- Adhere to all regulatory and company guidelines, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
About Us
EOS Solutions UK PLC is a debt purchase company based in the UK. We are part of a global group with operations in over 25 countries. We are committed to providing excellent customer service and are looking for a talented individual to join our team.
What We Offer
- Monthly performance bonus
- Smart casual dress code
- Contributory Pension
- Excellent public transport links
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
Requirements
- Experience in a contact centre is preferred but not essential.
- Demonstrates a proactive approach and maintains composure under pressure.
- Excellent communication and listening skills.
- Empathy towards customers' situations.
- Commitment to achieving results and excellent punctuality.
- Familiarity with dialler systems is advantageous but not required.
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