Customer Service Representative
1 day ago
About the Role
We are seeking a skilled Debt Collection Specialist to join our team at Ecruit. As a key member of our customer service team, you will be responsible for contacting customers to discuss their outstanding debts and agreeing on repayment plans.
Main Responsibilities:
Establishing suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
Handling outbound and inbound calls professionally, ensuring compliance with all relevant laws and regulatory guidelines.
Adhering to the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
About the Company
Eos Solutions UK PLC is a debt purchase company based in the UK. As part of a bigger global group, we continue to grow and are seeking a further 2 collectors due to the acquisition of a new portfolio.
What We Offer
A monthly performance bonus scheme.
A smart casual dress code.
A contributory pension scheme.
Excellent public transport links.
Free onsite parking.
20 days annual leave (plus bank holidays) increasing on length of service to 25 days.
Requirements
We are looking for an individual with experience in a contact centre environment, although this is not essential. The ideal candidate will demonstrate a proactive approach and composure under pressure, with excellent communication and listening skills.
PREFERRED QUALIFICATIONS:
Familiarity with dialler systems is advantageous but not required.
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