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Onboard Service Manager

2 months ago

London, Greater London, United Kingdom Avanti West Coast Full time
Customer Service Excellence on Board

We are seeking a skilled and motivated individual to join our team as an Onboard Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer service on board our trains.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and motivate a team of onboard staff to deliver high-quality service
  • Collaborate with other departments to ensure seamless service delivery
  • Identify and resolve customer complaints in a timely and professional manner
Requirements:
  • Excellent customer service skills and a passion for delivering exceptional service
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Proven track record of delivering results in a customer-facing role
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our customers

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].