Import Onboarding Manager
4 weeks ago
We are seeking a highly skilled Import Onboarding Manager to lead the new import business opportunity pipeline and onboarding process, ensuring seamless onboarding, regulatory compliance, and exceptional client service.
Your role will drive efficient and compliant importation of goods, strengthen relationships with import clients and internal stakeholders, and enhance operational efficiency.
Key Responsibilities:
- Build and maintain strong relationships with key import clients, serving as the primary point of contact for onboarding-related inquiries and support.
- Manage the BAU onboarding pipeline, track and analyze key performance indicators related to import onboarding, such as onboarding timeframes, client satisfaction, and compliance metrics.
- Ensure adherence to customs regulations and procedures throughout the import onboarding process, providing guidance and support to clients to facilitate smooth customs clearance.
- Collaborate closely with internal stakeholders, including customs clearance teams, legal advisors, and IT specialists, to streamline processes and resolve complex import onboarding issues effectively.
- Oversee the accurate and timely completion of import-related documentation, including import contracts, side letters, customs-related documents, and various onboarding forms.
- Support the Senior Import Process & Solution Manager by continuously reviewing and refining import onboarding processes to enhance efficiency, reduce errors, unlock blockers, and improve overall customer experience.
- Support customers with product trials as required to maximize business revenues.
- Support the Import Pricing team on various pricing inquiries as part of the customer onboarding journey.
To excel in this role, you will have the following skills and experience:
- Excellent relationship builder internally and externally, able to pull together parties from disparate functions to realize opportunities.
- Excellent communicator able to work sensitively and persuasively with internal and external parties across international borders.
- Meticulous attention to detail to ensure the accuracy and completeness of documentation, compliance with regulatory requirements, and adherence to Royal Mail's quality standards.
- Strong planning skills and flexibility to adapt to change.
- Good knowledge of international trade, e-commerce market characteristics, and trends is preferred.
- Good commercial and analytical acumen.
- RMG Share Schemes: partnership and matching share offer.
- Family friendly support: enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
- Discounts and offers: more than 800 offers to help you save on groceries, days out, holidays, and household bills.
- Supportive and generous company sick pay.
- Your Wellbeing: you and your family have 24/7 access to services and tools to help you get the most out of life, including physical and mental health support.
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Import Onboarding Manager
4 weeks ago
London, Greater London, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking an experienced Import Onboarding Manager to join our team at Royal Mail Group. As an Import Onboarding Manager, you will be responsible for leading the new import business opportunity pipeline and import onboarding process, ensuring seamless start to finish onboarding process, regulatory compliance, and exceptional client...
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Import Onboarding Manager
4 weeks ago
London, Greater London, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking an experienced Import Onboarding Manager to join our team at Royal Mail Group. As an Import Onboarding Manager, you will be responsible for leading the new import business opportunity pipeline and import onboarding process, ensuring seamless start to finish onboarding process, regulatory compliance, and exceptional client...
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Import Onboarding Manager
4 weeks ago
London, Greater London, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking an experienced Import Onboarding Manager to join our team at Royal Mail. As an Import Onboarding Manager, you will be responsible for leading the new import business opportunity pipeline and import onboarding process, ensuring seamless start to finish onboarding process, regulatory compliance, and exceptional client service.Key...
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Import Onboarding Manager
4 weeks ago
London, Greater London, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking an experienced Import Onboarding Manager to join our team at Royal Mail. As an Import Onboarding Manager, you will be responsible for leading the new import business opportunity pipeline and import onboarding process, ensuring seamless start to finish onboarding process, regulatory compliance, and exceptional client service.Key...
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Import Onboarding Manager
4 weeks ago
London, Greater London, United Kingdom Royal Mail Group Full timeJob Title: Import Onboarding ManagerAt Royal Mail Group, we are seeking an experienced Import Onboarding Manager to lead our new import business opportunity pipeline and import onboarding process. As a key member of our team, you will be responsible for ensuring a seamless start-to-finish onboarding process, regulatory compliance, and exceptional client...
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Import Onboarding Manager
4 weeks ago
London, Greater London, United Kingdom Royal Mail Group Full timeJob Title: Import Onboarding ManagerAt Royal Mail Group, we are seeking an experienced Import Onboarding Manager to lead our new import business opportunity pipeline and import onboarding process. As a key member of our team, you will be responsible for ensuring a seamless start-to-finish onboarding process, regulatory compliance, and exceptional client...
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