Import Onboarding Specialist

4 weeks ago


London, Greater London, United Kingdom Royal Mail Group Full time
About the Role

We are seeking an experienced Import Onboarding Manager to join our team at Royal Mail Group. As an Import Onboarding Manager, you will be responsible for leading the new import business opportunity pipeline and import onboarding process, ensuring seamless start to finish onboarding process, regulatory compliance, and exceptional client service.

Your role will drive efficient and compliant importation of goods, strengthen relationships with import clients and internal stakeholders, and enhance operational efficiency. You will be responsible for building and maintaining strong relationships with key import clients, managing the BAU onboarding pipeline, tracking and analysing key performance indicators related to import onboarding, and ensuring adherence to customs regulations and procedures throughout the import onboarding process.

About You

To excel in this role, you will have excellent relationship building skills, both internally and externally, and be able to work sensitively and persuasively with internal and external parties across international borders. You will also have meticulous attention to detail, strong planning skills, and flexibility to adapt to change. Good knowledge of international trade, e-commerce market characteristics, and trends is preferred, as well as good commercial and analytical acumen.

What We Offer

Royal Mail Group offers a range of benefits, including RMG Share Schemes, family friendly support, discounts and offers, supportive and generous company sick pay, and access to services and tools to help you get the most out of life. We are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions. We want to give you the opportunity to shine, so we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. We don't expect every candidate to meet the full criteria for the role, so if your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.



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