Customer Onboarding Manager

2 weeks ago

London, Greater London, United Kingdom Braze Full time
About the Role

We're seeking a highly skilled Customer Onboarding Manager to join our One-Time Services team at Braze. As a key member of our team, you will be responsible for onboarding new clients and driving them to realize a fast time-to-value from their investment in Braze.

Key Responsibilities
  • Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
  • Maintain and manage internal stakeholders in support of fostering a cohesive and compelling customer experience
  • Engage with customer stakeholders to quickly understand their business and technical goals for using Braze, building credible relationships throughout the customer organization
  • Effectively deliver engaging enablement training and workshops on both strategic and technical topics
  • Take ownership of technical workstreams in onboarding projects and work directly with client-side product and engineering stakeholders
  • Help drive early adoption, setting KPIs and success metrics for ROI
  • Advocate customer business use-cases to product development
  • Understand and document client scope, integration approaches, and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding
Requirements
  • 2+ years experience in a client-facing work environment
  • Experience with project management and technology implementation
  • Have a high level of intellectual curiosity and the ability to constantly learn
  • Excellent analytical, problem diagnosis, and creative problem-solving skills with the desire and ability to identify and help implement changes
  • Strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails
  • Ability to manage conflicting priorities and thrive in a fast-paced environment
  • You're known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
  • You have demonstrated interest/experience in one or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc.)
About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We're a team of passionate individuals who are dedicated to helping our customers grow by driving value, delivering world-class support, and challenging the status quo. We're proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore.

We offer a competitive compensation package, comprehensive benefits, and a fun and collaborative culture. If you're passionate about customer engagement and want to be part of a team that's making a real impact, we'd love to hear from you.

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