Customer Onboarding Specialist

3 weeks ago

London, Greater London, United Kingdom Insider Full time
About Us

We are Insider, a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

Job Description

We are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of our customer success team, you will be responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform.

Key Responsibilities:
  • Project manage customer onboardings to successful outcomes, accelerating Time to Value and growing and retaining customers.
  • Help drive early adoption, setting KPIs and success metrics for ROI.
  • Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy.
  • Enhance customer experience during onboarding by designing and continually improving processes and materials.
  • Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.
Requirements:
  • Minimum 5 years experience in SaaS project management and client onboarding.
  • PM qualifications (Agile, PMP, Prince2) is a plus.
  • Strong written and verbal communication skills; business fluency in English.
  • Strong time and task management skills are a must.
  • Strong at Communication with Internal & External Stakeholders.
What We Offer:
  • Vitality - covering for your private medical care.
  • A chance to work in an international, diverse, and inclusive environment.
  • Access and opportunity to gain a limitless network all over the globe.
  • A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria.
  • Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn, Instagram, Youtube, and Medium.

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