Customer Onboarding Specialist

2 months ago

London, Greater London, United Kingdom Deel Full time

About Deel

Deel is a leading global payroll and compliance platform that enables businesses to hire and manage employees worldwide. Our mission is to foster a diverse global economy by building a seamless platform that connects companies with talent worldwide.

Job Summary

We are seeking a highly skilled Customer Onboarding Specialist to join our EMEA team. As a key member of our customer success team, you will be responsible for ensuring a smooth onboarding experience for our strategic customers. Your primary goal will be to help new customers successfully deploy our platform and become expert users.

Key Responsibilities

  • Help new strategic customers with onboarding and successful deployment during their first 30-60 days on the Deel platform.
  • Become an expert user of the Deel platform to train customers and provide credible guidance on features and functionality.
  • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience.
  • Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation.

Requirements

  • At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
  • Focused, action-oriented, and always anticipating next steps: a natural project manager.
  • High attention to detail and can design an organized, effective onboarding plan and schedule for clients.
  • Enjoy teaching others, be it a customer or a colleague.
  • Customer obsessed and have significant experience building customer relationships.
  • Team player, and enjoy working on a diverse team.
  • Driven, think on your feet, and thrive in a fast-paced, challenging environment.
  • Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • Based in the EMEA region (or time zone).

Preferred Qualifications

  • Experience working with clients and team members from multiple countries and across multiple time zones.
  • Experience working on a remote team.
  • Experience working at a high growth start-up or scale-up.
  • Fintech or HRtech experience.
  • Multilingual (fluency in English is essential, fluency in Spanish and/or Portuguese is a bonus).

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

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