Customer Onboarding Specialist

1 month ago

London, Greater London, United Kingdom Braze Full time
About the Role

We're seeking a highly skilled Customer Onboarding Manager to join our One-Time Services team at Braze. As a key member of our team, you will be responsible for delivering exceptional onboarding experiences to our clients, ensuring they achieve a fast time-to-value from their investment in Braze.

Key Responsibilities
  • Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
  • Maintain and manage internal stakeholders in support of fostering a cohesive and compelling customer experience
  • Engage with customer stakeholders to quickly understand their business and technical goals for using Braze, building credible relationships throughout the customer organization
  • Effectively deliver engaging enablement training and workshops on both strategic and technical topics
  • Take ownership of technical workstreams in onboarding projects and work directly with client-side product and engineering stakeholders
  • Help drive early adoption, setting KPIs and success metrics for ROI
  • Advocate customer business use-cases to product development
  • Understand and document client scope, integration approaches, and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding
Requirements
  • 2+ years experience in a client-facing work environment
  • Experience with project management and technology implementation
  • High level of intellectual curiosity and ability to constantly learn
  • Excellent analytical, problem diagnosis, and creative problem-solving skills with the desire and ability to identify and help implement changes
  • Strong listening and verbal communication skills: ability to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails
  • Ability to manage conflicting priorities and thrive in a fast-paced environment
  • Good collaborator with the ability to motivate or maintain enthusiasm throughout the onboarding engagement
  • Demonstrated interest/experience in one or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc.)
About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We're committed to creating equitable growth and opportunities inside and outside the organization. We're proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore.

We're looking for talented individuals who share our passion for delivering exceptional customer experiences. If you're a motivated and collaborative professional with a passion for onboarding and customer success, we'd love to hear from you.

  • Customer Onboarding Specialist

    2 months ago

    London, Greater London, United Kingdom Deel Full time

    About DeelDeel is a leading global payroll and compliance platform that enables businesses to hire and manage employees worldwide. Our mission is to foster a diverse global economy by building a seamless platform that connects companies with talent worldwide.Job SummaryWe are seeking a highly skilled Customer Onboarding Specialist to join our EMEA team. As a...

  • Customer Onboarding Specialist

    2 months ago

    London, Greater London, United Kingdom Deel Full time

    About DeelDeel is a leading global payroll and compliance platform that enables businesses to hire and manage employees worldwide. Our mission is to foster a diverse global economy by building a seamless platform that connects companies with talent worldwide.Job SummaryWe are seeking a highly skilled Customer Onboarding Specialist to join our EMEA team. As a...

  • Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom AutogenAI Full time

    Job Title: Onboarding SpecialistAutogenAI is seeking a highly skilled Onboarding Specialist to join our team. As an Onboarding Specialist, you will be responsible for delivering exceptional onboarding experiences to our customers, ensuring they have a seamless and positive experience as they implement our platform.Key Responsibilities:Manage the onboarding...

  • Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom AutogenAI Full time

    Job Title: Onboarding SpecialistAutogenAI is seeking a highly skilled Onboarding Specialist to join our team. As an Onboarding Specialist, you will be responsible for delivering exceptional onboarding experiences to our customers, ensuring they have a seamless and positive experience as they implement our platform.Key Responsibilities:Manage the onboarding...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Pleo Full time

    Unlock Customer Success with PleoPleo is seeking a skilled Customer Onboarding Specialist to join our team. As a key member of our Solutions & Services department, you will be responsible for delivering seamless onboarding experiences to our customers.Key Responsibilities:Work closely with customers to identify objectives, priorities, policies, systems, and...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Pleo Full time

    Unlock Customer Success with PleoPleo is seeking a skilled Customer Onboarding Specialist to join our team. As a key member of our Solutions & Services department, you will be responsible for delivering seamless onboarding experiences to our customers.Key Responsibilities:Work closely with customers to identify objectives, priorities, policies, systems, and...

  • Onboarding Specialist

    2 weeks ago

    London, Greater London, United Kingdom AutogenAI Full time

    Job Title: Onboarding SpecialistAutogenAI is seeking a highly skilled Onboarding Specialist to join our team. As the first point of contact for new customers, you will be responsible for ensuring a seamless and positive experience as they implement our platform.Key Responsibilities:Manage the onboarding journey for new customers, driving user engagement and...

  • Onboarding Specialist

    2 weeks ago

    London, Greater London, United Kingdom AutogenAI Full time

    Job Title: Onboarding SpecialistAutogenAI is seeking a highly skilled Onboarding Specialist to join our team. As the first point of contact for new customers, you will be responsible for ensuring a seamless and positive experience as they implement our platform.Key Responsibilities:Manage the onboarding journey for new customers, driving user engagement and...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job Title: Customer Onboarding ManagerWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job Title: Customer Onboarding ManagerWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of...

  • Customer Onboarding and Training Specialist

    2 days ago

    London, Greater London, United Kingdom Onetrace Full time

    About this roleWe are seeking a highly motivated and passionate Customer Onboarding and Training Specialist to join our Customer Experience Team at Onetrace. As a key member of the team, you will play a vital role in ensuring a seamless transition for our customers onto our platform. Your primary responsibility will be to support the Onboarding and Training...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of the Onboarding team,...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of the Onboarding team,...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job Title: Customer Onboarding ManagerWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job Title: Customer Onboarding ManagerWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of...

  • Customer Onboarding Specialist

    2 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsWe are Insider, a pioneering B2B SaaS company that empowers businesses worldwide to drive growth through innovative customer experiences. Our cutting-edge AI-native platform enables marketers to deliver unique experiences, drive profitable growth, and boost productivity and efficiency. Backed by top-tier investors, including Sequoia Capital, QIA,...

  • Customer Onboarding Specialist

    2 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsWe are Insider, a pioneering B2B SaaS company that empowers businesses worldwide to drive growth through innovative customer experiences. Our cutting-edge AI-native platform enables marketers to deliver unique experiences, drive profitable growth, and boost productivity and efficiency. Backed by top-tier investors, including Sequoia Capital, QIA,...

  • Customer Onboarding Specialist

    3 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsWe are Insider, a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of our customer...

  • Customer Onboarding Specialist

    3 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsWe are Insider, a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of our customer...

  • Customer Onboarding Specialist

    2 months ago

    London, Greater London, United Kingdom Braze Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Onboarding Manager to join our team at Braze. As a key member of our One-Time Services team, you will be responsible for owning the critical early phase of the customer lifecycle, onboarding Braze's new clients.Key ResponsibilitiesProject manage a portfolio of customer onboardings to...