Customer Onboarding Manager

3 weeks ago

London, Greater London, United Kingdom Compass Education Full time
About the Role

We are seeking a highly skilled and experienced Customer Onboarding Manager to join our team at Compass Education. As a key member of our onboarding team, you will be responsible for ensuring a seamless and successful onboarding experience for our customers.

Key Responsibilities
  • Lead the onboarding process for new customers, ensuring a smooth transition to our software.
  • Develop and maintain detailed documentation and processes both internally and externally.
  • Work closely with the Product team to ensure continuous improvement of the onboarding processes and increase efficiency.
  • Build and maintain a thorough understanding of the Compass MIS.
  • Meet with customers virtually or in person, to understand their requirements and allay any fears.
Requirements

To be successful in this role, you will need:

  • A true passion for putting the customer first.
  • Experience being a purpose-led leader with the ability to coach and inspire other team members.
  • Experience maintaining strict timelines of projects, ensuring that internally and externally set deadlines are met.
  • A highly proactive nature, with the ability to think both creatively and technically.
  • Strong organisational skills, with excellent time management, and attention to detail.
  • Strong written and verbal communication and interpersonal skills, with high levels of emotional intelligence.
What We Offer

We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.

A flexible working culture.

Learning & Development opportunities - we want you to grow and get the most out of your role.

  • Customer Onboarding Manager

    4 days ago

    London, Greater London, United Kingdom Insider Full time

    About the RoleThe Customer Onboarding Manager is a key member of the post-sales team responsible for transitioning clients from the sales process to onboarding and implementation of the Insider platform. This role requires a strong understanding of client business requirements and use-cases, as well as project management skills to ensure accelerated...

  • Customer Onboarding Manager

    2 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. We are the #1 AI-native platform for Customer Experience and Marketing, offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.Job DescriptionWe are seeking a highly skilled Customer...

  • Customer Onboarding Manager

    2 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. We are the #1 AI-native platform for Customer Experience and Marketing, offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.Job DescriptionWe are seeking a highly skilled Customer...

  • Customer Onboarding Manager

    2 weeks ago

    London, Greater London, United Kingdom Braze Full time

    About the RoleWe're seeking a highly skilled Customer Onboarding Manager to join our One-Time Services team at Braze. As a key member of our team, you will be responsible for onboarding new clients and driving them to realize a fast time-to-value from their investment in Braze.Key ResponsibilitiesProject manage a portfolio of customer onboardings to...

  • Customer Onboarding Manager

    1 week ago

    London, Greater London, United Kingdom Braze Full time

    At Braze, we're passionate about creating lasting connections between consumers and brands they love. As a Customer Onboarding Manager, you'll play a critical role in driving value for our clients by rapidly understanding their business requirements and delivering a fast time-to-value from their investment in Braze.This is an opportunity to bring your...

  • Customer Onboarding Manager

    7 days ago

    London, Greater London, United Kingdom Braze Full time

    At Braze, we're passionate about igniting a culture of collaboration, innovation, and growth. As a Customer Onboarding Manager, you'll play a critical role in driving this mission forward by owning the early phase of the customer lifecycle, onboarding Braze's new clients. Your primary focus will be on rapidly understanding each client's business requirements...

  • Customer Onboarding Manager

    2 weeks ago

    London, Greater London, United Kingdom Braze Full time

    At Braze, we're passionate about igniting a sense of belonging among our team members. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We're seeking a talented Customer Onboarding Manager to join our One-Time Services team. As a key member of our team, you'll be responsible for rapidly understanding each client's business...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job Title: Customer Onboarding ManagerWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job Title: Customer Onboarding ManagerWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of...

  • Customer Onboarding Manager EMEA

    3 days ago

    London, Greater London, United Kingdom Deel Full time

    About the RoleWe are seeking a skilled Customer Onboarding Manager EMEA to help new strategic customers onboard and deploy successfully during their first 30-60 days on the Deel platform.This role involves becoming an expert user of the Deel platform, providing credible guidance on features and functionality to customers, and partnering with internal teams...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of the Onboarding team,...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of the Onboarding team,...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job Title: Customer Onboarding ManagerWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Insider Full time

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job Title: Customer Onboarding ManagerWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Braze Full time

    About the RoleWe're seeking a highly skilled Customer Onboarding Manager to join our One-Time Services team at Braze. As a key member of our team, you will be responsible for delivering exceptional onboarding experiences to our clients, ensuring they achieve a fast time-to-value from their investment in Braze.Key ResponsibilitiesProject manage a portfolio of...

  • Customer Onboarding Specialist

    1 month ago

    London, Greater London, United Kingdom Braze Full time

    About the RoleWe're seeking a highly skilled Customer Onboarding Manager to join our One-Time Services team at Braze. As a key member of our team, you will be responsible for delivering exceptional onboarding experiences to our clients, ensuring they achieve a fast time-to-value from their investment in Braze.Key ResponsibilitiesProject manage a portfolio of...

  • Customer Onboarding Specialist

    3 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsWe are Insider, a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of our customer...

  • Customer Onboarding Specialist

    3 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsWe are Insider, a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionWe are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of our customer...

  • Customer Onboarding Specialist

    2 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsWe are Insider, a pioneering B2B SaaS company that empowers businesses worldwide to drive growth through innovative customer experiences. Our cutting-edge AI-native platform enables marketers to deliver unique experiences, drive profitable growth, and boost productivity and efficiency. Backed by top-tier investors, including Sequoia Capital, QIA,...

  • Customer Onboarding Specialist

    2 weeks ago

    London, Greater London, United Kingdom Insider Full time

    About UsWe are Insider, a pioneering B2B SaaS company that empowers businesses worldwide to drive growth through innovative customer experiences. Our cutting-edge AI-native platform enables marketers to deliver unique experiences, drive profitable growth, and boost productivity and efficiency. Backed by top-tier investors, including Sequoia Capital, QIA,...