Hospitality Operations Manager
4 days ago
Hospitality Operations Manager
Job Summary:We are seeking a highly skilled Hospitality Operations Manager to lead our client's hospitality team in Great Yarmouth. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the hospitality department, ensuring a seamless experience for residents, their families, and staff.
Key Responsibilities:- Lead and manage the hospitality team, providing guidance and support to ensure excellent service delivery.
- Develop and implement effective strategies to improve customer satisfaction, resident engagement, and staff productivity.
- Collaborate with the chef to oversee food service operations, ensuring quality meals are delivered on time.
- Maintain a clean and safe environment, adhering to health and safety regulations.
- Manage the hospitality budget, ensuring financial goals are met while controlling costs.
- Previous experience in a similar role within a care home, hotel, or hospitality environment.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work effectively as part of a team, building strong relationships with residents, families, and staff.
- Competitive salary: £30,000 per annum.
- Opportunities for career development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme.
- Paid breaks.
This role is ideal for someone who has a passion for delivering exceptional customer service, leading a team, and driving business growth.
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