Experienced Hospitality Operations Manager Wanted

3 weeks ago


Great Yarmouth, Norfolk, United Kingdom TRCGroup Full time

We are seeking an experienced Hospitality Operations Manager to join our team at TRCGroup in Great Yarmouth. The successful candidate will have a proven track record of delivering exceptional customer service and leading hospitality operations in a care home, hotel, or similar environment.

Key Responsibilities:

  • Customer Service Excellence: Provide residents with an outstanding experience by ensuring a 'healthy living' food service and engaging activities program.
  • Hospitality Operations Management: Oversee all aspects of hospitality operations, including housekeeping and maintenance.
  • Team Leadership: Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
  • Food Service Operations: Collaborate closely with the chef for quality meals on time.
  • Engaging Activities: Develop programs promoting residents' interests, fun, and well-being.
  • Maintenance and Housekeeping: Address issues promptly to keep the facility in good condition.
  • Budget Management: Manage the hospitality budget to meet revenue targets while controlling costs.
  • Community Engagement: Build strong relationships with residents, families, and staff to enhance community engagement.
  • Compliance and Training: Ensure staff are well-trained and equipped for effective performance, upholding compliance with regulations, health and safety, and employment laws.

Requirements:

  • Proven Experience: Previous experience in a hospitality background, preferably some hotel experience.
  • Excellent Communication Skills: Strong communication, motivational, and people skills.
  • Organizational Skills: Good time keeping and organizational skills with ability to prioritize workload.
  • Leadership Skills: Ability to work effectively as part of a team and lead others.

Benefits:

  • Competitive Salary**: £30,000 per annum.
  • Holiday Allowance: 28 days holiday per year.


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