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Night Team Member

2 months ago

Liverpool, Liverpool, United Kingdom AccorHotel Full time
Job Description

Job Title: Night Team Member

Job Summary:

We are seeking a highly skilled and experienced Night Team Member to join our team at AccorHotel. As a Night Team Member, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and secure environment, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Customer Service: Provide efficient, friendly, and professional service to all guests, responding to their requests promptly and courteously.
  • Security and Safety: Maintain strict security procedures, including credit transactions, accounting procedures, and guest confidentiality/privacy.
  • Communication: Maintain communication channels between hotel guests and departments, both verbally and in writing.
  • Switchboard Operations: Operate the switchboard effectively, handling all calls promptly and professionally.
  • Documentation: Document accurately all internal and guest messages, distributing them according to specified hotel procedure.
  • Food and Beverage Service: Take food and drink orders from customers, prepare drinks, and assist with room service.
  • Bar Operations: Restock the bar, assist with closing procedures, and prepare for breakfast service.
  • Conference and Event Support: Set up conference rooms and breakout areas for events, working closely with Conference and Front Office Departments.

Requirements:

  • Previous Experience: Previous experience in customer-facing roles and food and beverage service is an advantage.
  • Communication Skills: Strong written and verbal communication skills in English.
  • Interpersonal Skills: Excellent interpersonal skills and a positive attitude.
  • Teamwork: Ability to work well as a team.
  • Computer Literacy: Computer literate and ability to learn new software.

Benefits:

  • Employee Benefit Card: Offering discounted rates at Accor worldwide up to 70% off.
  • Free Bonus Breaks Voucher: Complimentary stays in the UK.
  • Friends and Family Rates:
  • Paid Holidays: 28 days of paid holidays per year (pro rata).
  • Eye Test Vouchers:
  • Learning Programs: Through our Academies.
  • Cycle to Work Scheme:
  • Employee Vivup Program: With direct access to GP, high street discounts, and many more.
  • Discounted or Free Food:
  • Work-Based Pension: