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Complaints Resolution Specialist

2 months ago

Manchester, United Kingdom CarFinance 247 Full time

About The Role

We are seeking a highly skilled Complaints Executive to join our Customer Care Team at Car Finance 247. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Owning non-regulated and/or regulated complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved.
  • Working in an organized fashion to ensure productivity and effective case management.
  • Logging all activity with comprehensive and accurate notes.
  • Writing an investigation report to supply evidence to bring the complaint to a conclusion.
  • Strong written communication, including a 'final response' letter.
  • Effective communication internally and externally.
  • Prioritizing workload and case management to be effective and efficient.
  • Ability to confidently communicate and articulate outcomes to senior management.
  • Identifying trends and opportunities to improve service levels.

About You

  • Experience of working in a complaints role, case management.
  • Strong organizational skills and workload management.
  • Excellent written and verbal communication skills.
  • Hard working, determined, and resilient.
  • Comfortable working under pressure, proactive, and uses own initiative.
  • Experience of handling difficult conversations and being confident to do so.
  • Building strong working relationships with internal and external clients.
  • Flexible approach to working hours and days.