EMEA IFM Lead

3 weeks ago

London, Greater London, United Kingdom CBRE Full time
Job Title: EMEA IFM Lead

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking an experienced EMEA IFM Lead to join our team.

Key Responsibilities:
  • Develop and implement a comprehensive facilities management strategy to ensure a consistent and high-level service delivery across the EMEA region.
  • Manage and maintain relationships with internal clients and external suppliers to ensure effective service delivery.
  • Oversee the delivery of all aspects of the facilities management scope of services, including maintenance, repairs, and capital projects.
  • Ensure compliance with client standards and guidelines, as well as CBRE's corporate standards.
  • Develop and manage budgets, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items.
  • Lead by example, demonstrating creative problem-solving skills in a high-pressure environment.
  • Collaborate with various client teams, central CBRE energy management team, and other CBRE management teams on the account.
  • Manage regional incident and escalation, lead engineering problem-solving, fault finding, and root cause analysis for the region.
  • Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility.
  • Provide financial oversight, including review of engineering capital budgets, ensure effective management of the Repairs and Maintenance (R&M) cost, providing budget variance reports, and assisting with annual reconciliations.
Requirements:
  • Strong technical background with proven experience in a similar role.
  • Excellent client relationship and leadership skills.
  • Strong communication and presentation skills.
  • Ability to effectively respond to complex inquiries, requests, or complaints from clients, line management, and supply chain.
  • Experience in change control and engineering planning tools and processes.
  • Strong financial control to maintain cost within budget.
  • Intermediate skill with Microsoft Office Suite.
  • Relevant experience managing an engineering service delivery across multiple remote and culturally different locations.
  • Tertiary qualification in Engineering Studies preferable with a Degree in Mechanical or Electrical Engineering.
  • A minimum of ten years post-training experience, five years of which in maintaining critical engineering environments.
  • Member of an Engineering related professional institution i.e. ASHRAE/CIBSE/IEE.
  • Sound knowledge in Health & Safety.

CBRE is a leading global commercial real estate services and investment firm. We provide end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs through expert facilities management, project management, real estate, and energy and sustainability services.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

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