Service Delivery and Sales Optimization Coordinator

1 month ago


Sidcup, Greater London, United Kingdom Selco Builders Warehouse Full time

We are seeking an experienced and results-driven Service Delivery and Sales Optimization Coordinator to join our team at Selco Builders Warehouse. As a key member of our sales service operations, you will play a vital role in driving sales and improving service delivery.

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience. This includes a profit-based bonus scheme, up to £175 per month, as well as other benefits such as discounts at thousands of retailers, cinemas, restaurants, amusement parks, and gyms.

Your primary responsibility will be to work closely with the sales team to align service efforts with sales objectives and strategies, ensuring excellent customer interactions and consistently enhancing our sales service processes.

Key responsibilities include:

  • Supporting the roll out of new projects aimed at promoting sales and service.
  • Monitoring and analyzing your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.
  • Evaluating and refining existing sales service processes to drive efficiency and effectiveness, working closely with Sales Development Managers to achieve this goal.

In addition, you will be responsible for collaborating with our branch network to ensure cohesive and efficient service delivery, and undertaking administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.



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