Sales and Service Operations Assistant

23 hours ago


Sidcup, Greater London, United Kingdom Selco Builders Warehouse Full time

At Selco Builders Warehouse, we are seeking a highly skilled Sales and Service Operations Assistant to join our team. As a key member of our sales service operations, you will play a vital role in supporting and optimizing our sales & service efforts.

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience. This includes a profit-based bonus scheme, up to £175 per month, as well as other benefits such as discounts at thousands of retailers, cinemas, restaurants, amusement parks, and gyms.

Your primary responsibility will be to serve as the first point of contact for customers, focusing on promoting sales and service. You will work closely with the sales team to align service efforts with sales objectives and strategies.

Key responsibilities include:

  • Addressing complex customer issues and complaints with a focus on resolution and customer satisfaction.
  • Regularly reviewing customer feedback and service metrics with Sales Development Managers to identify improvement opportunities and implement necessary changes.
  • Working closely with the sales team to manage customer accounts, process orders, and track sales activities.

In addition, you will be responsible for monitoring and analyzing your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics. You will also collaborate with our branch network to ensure cohesive and efficient service delivery.



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