Service Manager Fire Specialist

2 weeks ago


Sidcup, Greater London, United Kingdom SER Limited Full time

SER Limited seeks an experienced Service Manager to oversee and manage service contracts valued at up to £2 million, lead and support a team of engineers, and ensure exceptional client satisfaction from its newly established offices. The ideal candidate will play a pivotal role in troubleshooting technical issues, maintaining seamless communication with the service coordinator, and nurturing relationships with key accounts.

Key Responsibilities
  • Manage and oversee service contracts, ensuring delivery aligns with client expectations and company standards.
  • Lead, supervise, and support a team of service engineers, providing guidance and fostering a collaborative environment.
  • Liaise effectively with the service coordinator to optimize scheduling, resource allocation, and project timelines.
  • Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
  • Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
  • Monitor service performance, ensuring adherence to budgetary and contractual obligations.

Compensation Package:

This position offers a competitive salary range of £45,000 - £55,000 DOE + Overtime + Company Vehicle + Pension + Health Insurance (Opt in) + Mobile Phone + Ipad + 25 days holiday and bank holidays.



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