Fire Management Specialist

3 weeks ago


Sidcup, Greater London, United Kingdom SER Limited Full time

Role Overview

SER Limited, a well-established fire and security company, seeks an experienced Fire Management Specialist to oversee and manage service contracts valued at up to £2 million. The ideal candidate will play a pivotal role in troubleshooting technical issues, maintaining seamless communication with the service coordinator, and nurturing relationships with key accounts.

Key Responsibilities:

  • Manage and oversee service contracts, ensuring delivery aligns with client expectations and company standards.
  • Lead, supervise, and support a team of service engineers, providing guidance and fostering a collaborative environment.
  • Liaise effectively with the service coordinator to optimize scheduling, resource allocation, and project timelines.
  • Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
  • Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
  • Monitor service performance, ensuring adherence to budgetary and contractual obligations.
  • Prepare and present performance reports.

Benefits:

  • £45,000 - £55,000 salary, plus overtime and additional benefits.
  • Company vehicle.
  • Pension scheme.
  • Health insurance (opt-in).
  • Mobile phone.
  • iPad.
  • 25 days' holiday and bank holidays.


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